Contact center solutions and technology
Contact Centers have emerged as hubs of innovation and new business for Enterprises exploiting the flexibility and power of the new IP communication platforms.
Here we bring together all the latest developments, products, and solutions relating to contact centers, your place to stay up to date with the fast changing world of contact center technology.
This special section is brought to you by Empirix. Click here to download the "Top Ten Reasons for Contact Center Testing and Monitoring" whitepaper.
NewsFORD: Skype Me, Asterisk Us
by Carl Ford Mark Spencer had been working on projects delivering drivers and writing code that was specific to boards. Being part of the open source experience, he saw that his work could be built... Read more >>
Fonality dials up HUD to 3.0
Fonality has released HUD 3.0, the latest upgrade to its unified communications platform. HUD ties presence management and detection into a single interface. New features added include SMS support... Read more >>
CONTACT CENTER CORNER: Pro-active Customer Contact, Part 4 - Learning From the Leaders
By Joe Outlaw There are countless stories of how enterprises have reduced their contact center operating costs by improving center and agent utilization with the additions of outbound and blending... Read more >>
CONTACT CENTER CORNER: Proactive Customer Contact, Leading-Edge Solutions
By Joe Outlaw The available solutions to support proactive customer contact run the gamut from single function to multi-function, from stand-alone to fully integrated with other customer contact... Read more >>
Outlaw: News from SpeechTEK 2008
By Joe Outlaw Historically, SpeechTEK has been a developer's conference, and I found that to be pretty much true at SpeechTEK 2008 in New York City. There was, perhaps, less talk about new... Read more >>
CONTACT CENTER CORNER: Pro-active Customer Contact - Much More Than Tele-Marketing
By Joe Outlaw Traditionally, pro-active customer contact has meant tele-marketing, tele-sales and outbound calling for debt collection. These activities are still a large part of most business' uses... Read more >>
CONTACT CENTER CORNER: Pro-active Customer Contact, Part 1: Why The Time Is Right
By Joe Outlaw Given my focus on the leading edges of customer contact you might wonder why I would be writing a series of articles about pro-active customer contact. Haven't outbound calling, auto... Read more >>
CONTACT CENTER CORNER: RADVISION Adds Video to Cisco Contact Center
RADVISION is providing integrated voice communications for Cisco's Unified Customer Voice Portal (CVP). With the new solution, RADVISION's SCORPIA Integrated Video Platform (IVP) and iCONTACT content... Read more >>
Outlaw: Is Your Call Center Killing Your Business?
By Joe Outlaw "Of course not!" you say. Don't be so sure. First, let me say I appreciate there are many call centers filled with enthusiastic, knowledgeable, and customer-focused people doing their... Read more >>
CONTACT CENTER CORNER: CallCopy Records Credit Unions
CallCopy has announced it has added two new credit unions to
its growing base of financial customers. Evangelical Christian Credit Union (ECCU), based in Brea, Calif. and PrimeWay
Federal Credit... Read more >>
| Press ReleasesAspect Software Acquires BlueNote Networks
CHELMSFORD, Mass. – 9 July 2008 – Aspect Software, Inc., the world’s largest company solely focused on
Unified Communications for the Contact Center™, today announced Read more >> Siemens Announces New OpenScape® Contact Center Solution for the OpenScape Unified Communications Server BOCA RATON, Fla., April 21 /PRNewswire-FirstCall/ -- Siemens Communications, Inc. today Read more >> NICE Solution on Cisco Application eXtension Platform Revolutionizes Enterprise Branch VoIP Recording Ra’anana, Israel, April 10, 2008 - NICE Systems Ltd. (NASDAQ: NICE) , a leading global provider of advanced solutions that enable organizations to extract Insight from Interactions to drive Read more >> NICE Selected by Go Daddy Group for its Adaptive Interaction Analytics Solution in a VoIP Environment Web services leader chooses NICE to support growing contact center operation Ra’anana, Israel, February 19, 2007 - NICE Systems (NASDAQ: NICE), a leading global provider of advanced solutions that Read more >> Sony adds colour to its headset range Feb 13, 2008 Sony Europe’s IT Peripherals division today announces the launch of five new headsets to its headset range, featuring stylish colour variations of black/silver and black/metallic Read more >> |
