BT Survey: Migration to VoIP accelerating

Pete Wylie — Tue, 04 Nov 2008 11:41:37 -0500

British Telecom released its bi-annual VoIP survey, which showed increased adoption rates and planned VoIP expenditures over the next two years. Half of the respondents to the survey planned to increase VoIP expenditures next year.

Demonstrating the ROI of moving from a PSTN system to VoIP services was listed by the highest percentage of respondents (27%) as the biggest hurdle to adoption of VoIP systems. Network reliability, voice quality and security were the three most important considerations for managers considering the shift to VoIP products; these three concerns were also the top concerns in the BT surveys conducted in 2005 and 2007. A quarter of respondents stated that they were planning on switching to an IP-based network in the next year.

For more:
- see the full results of the survey here

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Enterprise VoIP in 2008 an uphill battle

Mon, 21 Apr 2008 06:59:54 -0400

VoIP News notes the impact of VoIP technology for reducing operating costs and long distance charges, but there's a long way to go before there's a majority of businesses that are all IP. Infonetics Research puts adoption rates in 2005 at 36 percent of large, 23 percent of medium and 14 percent of small North American businesses. By 2010, Infonetics predicts almost half of small companies and two-thirds of large organizations in North America will be using VoIP products and services.

So what's the hold up? Businesses are reluctant to get rid of their legacy handsets for more costly IP-equipped ones, even though they buy into the idea of the value to migrate to an IP telephony system. Most enterprises choosing to migrate are doing so because they can keep their existing (legacy) investment, operating in a hybrid mode.

There is also confusion about what VoIP is really able to offer while fuzzy catch phrases such as unified communications only generate more skepticism. Apparently, businesses need to be convinced of the competitive advantages of VoIP-based technologies so they'll let go of their still-working legacy gear.

For more:
- VoIP News State of Enterprise VoIP in 2008 piece

Adoption Rates

BT Survey: Migration to VoIP accelerating

Enterprise VoIP in 2008 an uphill battle